Refund Policy
At MVP, we are committed to delivering exceptional value and satisfaction to our clients. To ensure transparency and peace of mind, we have outlined a clear and comprehensive refund policy.
Standard Policy
By signing up, you accept our refund policy, acknowledging that all services are non-refundable due to the customized nature of our digital services and manual labor.
We are a low-cost creative services subscription, not a full-service agency, and you can cancel your subscription on a month-to-month basis. While we aim for your satisfaction, our service is not 'only pay if you like it.' You pay for creative deliverables based on your brief, feedback, and revisions. We do not guarantee satisfaction, marketing results, growth, or engagement, but we will gladly implement your revisions.
Our service operates on a subscription basis, meaning team members are reserved to provide ongoing updates. Consequently, failure to use the service will not entitle you to a full or partial refund.
Deliverables
If you are not satisfied with the outcomes, we do not offer refunds but are open to making necessary revisions. We are happy to provide you with two (2) sets of revisions to ensure we meet your expectations.
Once deliverables are approved, they are considered final, and no further revisions will be permitted.
Cancellation
To cancel your subscription, please provide at least 7 days' notice before the next billing date by messaging your account manager or by emailing [email protected] and submitting a cancellation form. Prorated refunds are not available for early cancellations, and refunds are not provided for late cancellations.
Renewal
All MVP services operate on a recurring subscription basis, meaning you will be automatically charged each month. Once renewed, the subscription is non-refundable under any circumstances, and the buyer is required to accept all content and work owed for that period with appropriate and fair conduct.
Results
Content is only one piece of the puzzle for achieving business results. As a creative service provider, we cannot guarantee any specific outcomes, as final approval rests with you and many factors are beyond our control. Your payment covers the creative outcomes that our team develops based on your brief and feedback.
Onboarding & Sign-Up
Not completing the onboarding questionnaire does not warrant a refund. Refund requests made immediately after completing the questionnaire are ineligible, as our service production begins promptly.
Technical Issues
Your payment covers the creation of social media content. Posting and scheduling are complimentary value-added services, therefore, refunds will not be provided for any associated issues. Nonetheless, we are committed to addressing and resolving any technical issues to the best of our ability.
We do not offer refunds for any issues encountered while connecting your social media accounts to our scheduling platform. If these issues persist, we recommend clients download the content and manually post it instead.
Posting of approved content is contingent upon at least one social media account being connected to our scheduling platform. Should your social media account be disabled or if posts are removed by the platform (e.g., weight loss, cannabis), we are not liable and refunds will not be provided. You bear responsibility for approving all our work before publication.
Your payment covers creative deliverables such as content creation, not scheduling or posting. Therefore, if we encounter any obstacles preventing scheduling or posting to your social media accounts, refunds will not be issued.
Ultimately, it is your responsibility to monitor your social media accounts to ensure proper connection and publication of our posts. Failure of posts due to account disconnection on the scheduling platform does not qualify for a refund, but we can reschedule the posts once the issue is resolved or you can choose to post manually.
Mistakes
While we maintain a stringent 'no errors' policy and implement rigorous quality assurance measures, occasional errors may still arise. Clients are urged to thoroughly review and approve content, as refunds will not be provided for errors such as typos, inaccuracies, or timing discrepancies in posts.
We do not refund for typos, incorrect information in deliverables or anything else.
We do not offer refunds if a post is published on a different date than intended.
We do not issue refunds for posts that cannot be published due to exceeding the intended date. However, we can create a new post to replace it.
Delays
Client-caused delays may lead to various issues, and refunds will not be provided for such delays
Delays attributable to MVP do not qualify for refunds, but we can extend the billing date to compensate for the lost time.
Client-induced delays will not lead to postponement of the billing date or issuance of refunds.
If 25 days have passed since signing up, without the questionnaire being submitted, we will create the deliverables (unless otherwise specified) based on our own research and no revisions will be allowed.
If feedback or approvals are not received before your next month's charge, we will commence creating the subsequent month's content to ensure continuous delivery of your paid service. You can utilize this content at your convenience. If it has been over 30 days since we sent you the posts for approval, revision requests for that batch will no longer be accepted.
Resellers
If your client fails to make payment, we cannot issue a refund for the services rendered.
Credit Card Disputes
You acknowledge not initiating payment disputes for reasons outlined in our terms & conditions and refund policy.
In the event of a credit card dispute, all deliverables (including published content) provided throughout your subscription will be automatically and instantly deleted as per system default, with no possibility of retrieval.
Disputes will suspend all credits, communication, and account activities.
Should you prevail in a dispute, despite it being contrary to our terms and refund policy, we will issue an invoice to cover the disputed amount along with any associated fees. Payment will be due upon receipt. Failure to pay will result in account escalation to collections and reporting to all major credit bureaus.
Blackmail & Threats
We do not condone efforts to circumvent our refund policy through coercion, such as threatening disputes or posting negative reviews, despite fulfilling our contractual obligations.
Several review platforms enforce policies prohibiting the use of reviews for blackmail or threats, and may remove unjust reviews or suspend users who violate these policies.
Further escalation may result in legal action, as blackmail and extortion constitute criminal offenses. We reserve the right to pursue civil remedies for any harmful negative reviews associated with refund requests where evidence is provided.
We value your comprehension and cooperation with these policies, aimed at fostering a fair and transparent relationship while upholding the highest standards of service quality.
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