Terms of Service
MVP Group, from here on be referred as MVP, offers cost-effective social media management services outlined on our website (www.myvirtualpartnergroup.com). By enrolling in our services, you acknowledge that you have reviewed and comprehended our terms & conditions.
1. Collaboration & Communication
1.1 - Service Delivery: MVP endeavors to provide top-tier services promptly. Each client collaborates with an account manager who serves as their primary contact and support. A fruitful partnership hinges on timely, transparent, and comprehensive feedback. Once deliverables are approved, they are deemed final, and no further revisions are permitted thereafter.
1.2 - Social Media Account Challenges: As we interact with third-party social media platforms, we lack control over issues like connectivity errors, disconnections, or password alterations. Nonetheless, we will exert maximum effort to rectify issues under our purview. For matters beyond our control, please liaise with the support team of each respective platform.
1.3 - Scheduling & Posting: You recognize that MVP is unable to schedule and publish approved content until at least one social media platform has been linked to our Scheduling Platform. Failure to successfully connect your social media channels does not entitle you to a refund, as we continue to produce the content and posts on your behalf.
1.2 - Social Media Account Challenges: As we interact with third-party social media platforms, we lack control over issues like connectivity errors, disconnections, or password alterations. Nonetheless, we will exert maximum effort to rectify issues under our purview. For matters beyond our control, please liaise with the support team of each respective platform. If connectivity issues persist unresolved, you have the option to download the posts and manually publish them yourself.
MVP's posting and scheduling service is complimentary, providing added value. Therefore, no pro-rated refunds will be issued for issues associated with this service. Nevertheless, we will make every effort to address any technical challenges that arise.
1.4 - Support: Given our cost-effective, high-volume approach, support and communication are exclusively available through our dashboard or email. Phone support is not provided.
1.5 - Client Delays Following Signup: Service provision initiates immediately upon signup completion and questionnaire submission. Failure to complete the onboarding questionnaire does not justify a refund.
We will not postpone the billing date due to delays caused by you. Subsequently, the creation of the next batch of services will commence immediately upon the subsequent charge, irrespective of whether it occurs just a week after the approval of the initial delivery.
1.6 - Absence of Feedback or Approval: Upon sending the deliverables, prompt feedback or approval is anticipated. Should there be a delay, resulting in time-sensitive posts becoming outdated, replacements will not be provided.
If feedback or approvals are not received before your next month's charge, we will proceed with creating the next month's content to ensure continued delivery of your paid service. If more than 30 days have elapsed since we sent the posts for approval, revision requests for that batch will no longer be accepted. Our service commitment is fulfilled upon creation and delivery of your posts, as outlined.
1.7 - Courteous Interaction: Given the volume of clients we serve, most of whom are cooperative, we occasionally encounter individuals who are discourteous and disrespectful. Such behavior will not be tolerated, and accounts will be promptly terminated without prior notice. Refunds will not be issued under these circumstances, without exceptions.
1.8 - Best Practices: Should you change your password, please notify us promptly. Monitor your accounts to ensure successful publication of posts. Provide clear guidance and feedback, and engage with us as you would with any internal team member.
The least effective approach following post delivery is to remain uncommunicative for weeks and then abruptly request cancellation due to dissatisfaction. Our skilled team is capable of crafting various types of content for your needs.
If you find yourself dissatisfied, it may stem from unclear communication of your preferences. We are more than willing to make necessary revisions based on detailed feedback. Thus, we encourage collaboration rather than silence or immediate cancellation requests. Through ongoing and transparent communication, we can work together to create content that aligns with your expectations and enhances your social media presence.
2. Refund Policy
Upon signing up, you agree to our refund policy, recognizing that all services are non-refundable. This policy is enforced due to the non-returnable nature of personalized digital services and manual labor. Unlike a full-service agency, we operate as a low-cost creative services subscription with a month-to-month cancellation option.
While we endeavor to ensure your satisfaction, please note that ours is not a "pay only if satisfied" service. Your payment covers creative deliverables crafted in accordance with your brief, feedback, and revision requests. While we do not guarantee satisfaction, marketing results, growth, or engagement, we are committed to incorporating your feedback and implementing revisions as needed.
Refund Policy: We do not provide refunds under any circumstances, as our team invests significant time and effort in crafting and overseeing customized content for our clients.
Connectivity Concerns: Your payment is for the creation of social media content. Posting and scheduling are complimentary value-added services, and therefore, refunds will not be provided for any associated issues. Nonetheless, we are committed to addressing and resolving any technical challenges that may arise.
Outcome Disclaimer: While content plays a crucial role in business outcomes, we cannot guarantee specific results. Our status as a creative service business places final approval in your hands, and numerous factors beyond our control influence outcomes. Your payment covers creative deliverables meticulously crafted by our team based on your brief and feedback.
Read the full refund policy here: https://myvirtualpartnergroup.com/refund-policy
3. MVP Obligations
3.1 - MVP offers services in accordance with our established policies and procedures. We retain the authority to decline clients at our discretion.
3.2 - MVP reserves the right to modify our rules, policies, and operational procedures as deemed necessary. This encompasses alterations to pricing and package offerings.
4. FEES & PAYMENT
4.1 - Payment Terms: Service fees are to be paid in full and in advance. Monthly payments will be automatically charged to your provided credit card. By agreeing to these terms, you authorize MVP to charge your credit card accordingly.
4.2 - Payment Obligations: Initial charges are due upfront, and subsequent monthly management fees are payable until the agreement is terminated or amended. Failure to settle outstanding charges will result in suspension of services until full payment is received. All payments are non-refundable.
4.3 - Refund Policy: Unless there is a material breach by MVP, refunds will not be issued. Fees are based on time and services rendered, independent of marketing outcomes or account connectivity for scheduling and posting. In cases of MVP errors, compensatory measures such as credits, free days, or billing adjustments may be offered.
4.4 - Cancellation Procedure: To cancel services, a minimum of 7 days' notice before the next billing date is required. This can be done by contacting your account manager email, followed by submission of a cancellation form. Prorated refunds are not provided for early cancellations.
4.5 - Service Continuation: Services will proceed even in the absence of client response or approval of content. Unapproved content will be automatically approved after one month. Clients are entitled to one round of edits per month.
4.6 - Client Responsibilities: Clients are encouraged to regularly review their social media accounts and dedicate 10 minutes monthly to ensure satisfaction with delivered posts. MVP bears no responsibility for missed posts or for editing/removing content posted over one week ago.
4.7 - Permission for Use: By agreeing to these terms, you grant us permission to feature your company logo and social media links. Notify us in writing if you wish to opt out of having your social media utilized in our advertising efforts.
4.8 - White Label/Reseller Terms: White Label/Reseller clients are bound by these terms and conditions for their clients. Resellers are required to prepay for services and are responsible for collecting payment from their clients. No refunds will be provided to resellers if their client fails to pay for services rendered.
4.9 - Dispute Resolution: Clients affirm their acceptance of these terms and conditions upon signup. Any breach of these terms will be vigorously pursued by MVP.
5. WARRANTY DISCLAIMERS
5.1 - Refund Policy: Our policy states that no refunds will be issued. This decision is final and is influenced by various factors including third-party platforms, disconnections, onboarding processes, and the month-to-month subscription model. In the event of failure to deliver at least one post in a month, you agree to receive credit equivalent to the value of that post. MVP does not provide guarantees regarding performance, results, or quality.
5.2 - Disclaimer of Warranties: MVP hereby disclaims all warranties related to this Agreement, the Services, or any materials or assistance provided. These warranties include, but are not limited to, warranties of merchantability, course of performance or dealing, trade practice, title, non-infringement, and fitness for a particular purpose.
6. INDEMNITY
6.1 - Client Indemnification: The client agrees to indemnify MVP and its affiliates against losses, costs, damages, liabilities, and expenses resulting from any breach of this Agreement or claims related to the use of intellectual property. The client also assumes liability for any assets provided and utilized in posts.
7. SOCIAL MEDIA ACCOUNT ISSUES
7.1. Client Indemnification: The client agrees to indemnify MVP and its affiliates against losses, costs, damages, liabilities, and expenses arising from social media account suspensions, copyright issues, loss of access, deletion, or other third-party platform issues.
7.2. Client Indemnification: The client agrees to indemnify MVP and its affiliates from any issues arising from content posted to their social media accounts that result in copyright infringement claims. The client assumes full responsibility for the content posted.
8. LIMITATION OF LIABILITY
8.1 - MVP shall not be held responsible for indirect, consequential, incidental, or special damages. The liability is restricted to the amount paid for the preceding one (1) month of services.
9. MISCELLANEOUS
9.1 - This Agreement constitutes the complete understanding between the parties and may only be modified in writing. It is governed by the laws of United States, and any disputes shall be resolved there. Notice shall be provided via US Postal Services. Invalid provisions will be removed with minimal disruption.
10. CONFIDENTIALITY AGREEMENT (NDA)
10.1 - By accepting these terms, you acknowledge the possibility of sharing confidential information during our service provision, which may include business operations, client details, and proprietary data. We pledge to utilize this information solely for delivering our services and not for any other purposes.
We will employ reasonable measures to safeguard this information, sharing it only with employees or subcontractors essential for service provision, all of whom are bound by similar confidentiality obligations.
Any shared information must remain undisclosed publicly, and we will refrain from using or revealing it except when necessary for service delivery or as mandated by law. This confidentiality commitment remains effective throughout our service provision and extends for two years after its conclusion. Breaches of confidentiality may prompt legal action to prevent further disclosure and recover damages.
11. CREDIT CARD DISPUTES
11.1 - Credit Card Disputes: Charges are considered accurate unless contested within 14 days. Disputes suspend all credits, refunds, and account activities. We encourage negotiation as a preferred resolution method over disputes.
In the event of dispute success, despite being contrary to our terms and conditions, we will issue an invoice for the disputed amount and associated fees, with payment due upon receipt. Failure to remit payment will result in escalation to legal action. Feel free to reach out if you require further clarification or have any questions regarding these terms.
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